Shipping & Delivery
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

Questions
Email us at: customerservice@socalind.com or call us at: (760) 295-5360 ext.101


Privacy & Security
This website ("website") is operated by So Cal which includes So Cal stores, and So Cal Private Sales. This privacy policy only covers information collected at this website, and does not cover any information collected offline by So Cal . All So Cal websites are currently covered by this privacy policy.


Returns & Replacements
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

RETURNING IN STORES (U.S.)
Simply bring the item(s) you'd like to return along with your receipt and original form of payment. Any salesperson can assist you with your return.

GIFTS
When returning a gift, a So Cal Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any So Cal or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.

RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the back of your packing slip to ensure proper return address and credit information.

OTHER ITEMS
All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for the processing of your return.


Ordering

Order Charges
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.


View Orders

TO VIEW YOUR ORDER(S)
You can view your order(s) with you customer credentials by going to the account tab on the So Cal website. You will have to enter your email address and password. If you have forgotten your password click on (Forgot Your Password?) tab link and enter your email address. You will receive a link to reset your password by email. The advantages of ordering with a So Cal account include the ability to view your orders unlike guest checkout.


Updating Account Information

ONLINE ACCOUNT REGISTRATION
To make online shopping faster and easier, you may register on the So Cal website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.